‘Debt Advisor’ Archive

Welcome to First Friendly Money Management

First Friendly are different. We’re dedicated to helping you by providing professional debt and credit information or advice.  We can give you an honest assessment when you’re most in need of guidance through the debt and credit minefield. Cutting out the legal and financial jargon we will always make sure the right path is recommended to you.

We know it’s not easy when your finances begin to spiral out of control or you face missing repayments to your creditors. Times are hard and we understand this. To that end we’re here to offer you the right impartial advice through our dedicated money management professionals. We use a very simple method…by listening.

Do you have Multiple Debts?
Are you getting threatening phone calls or letters?
Are you being constantly harassed?
Are you facing bailiff visits?
Are you robbing Peter to pay Paul?

Contact us for immediate help

Are you facing any of the following?
Repossession proceedings?
County court judgements?
Court orders?
Administration orders?

Contact us for immediate help

Have you been threatened with
Default notices?
Attachment of earnings?
Insolvency proceedings?
Loss of income?
Loss of Job?

Contact us for immediate help

Have you got
Arrears notifications?
Bank charges?
Budgeting problems?
Family problems?

Contact us for immediate help

First Friendly promises a 7 point strategy by…

  1. Helping you to maximise your income and maintain your standard of living.
  2. Explaining the implications of non-payment of each of your debts and on that basis decide which are priority and non priority.
  3. Assisting you to plan your budget effectively over the short, medium and long term.
  4. Helping you to deploy the right strategy (usually to reduce or freeze interest payments!) minimising the effects of debt on your financial, social or medical wellbeing.
  5. Giving you impartial, independent and confidential advice which enables you to make an informed choice about the options available to you.
  6. Helping you preserve your home, fuel supplies and financial freedom.
  7. Assisting you by advice or representation with the implementation of whatever strategy above we choose together.

Get Debt Help Now

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Debt Management Company Manchester

First Friendly are a new type of debt management company, based on transparency, honesty and a devotion to serving our customers with expert impartial advice.

We know it’s not easy when your finances begin to spin out of control or you face missing repayments to your creditors. Times are hard and we understand this. The UK economy has been severely damaged due to our mass consumption and debt based culture

We can help if you have problems with any of the following -

Credit cards
Store cards
Overdrafts
Catalogues
Repossession
Bankruptcy
Unsecured personal loans
Overpayment of benefits
Shortfall agreements
Utility bills from previous properties
Debts with a guarantor
and more…

First Friendly can help you with your debt and credit problems wherever you are in the UK but as we’re Manchester based we find that local people prefer to work with a local debt management company rather than a company further afield such as London.

So if you’re local and live in or near any of the following Towns and Cities then get in touch, we’re here to help you – Bolton, Wigan, Stockport, Bury, Didsbury, Salford, Oldham, Ashton-under-Lyne, Cheadle, Walkden, Trafford, Rochdale, Hyde, Leigh, Altrincham, Sale and so on.

But remember we’re nationwide and can help you wherever you live from John O’Groats to Lands End.

Learn more about our debt management service.

get Debt Help Now

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How to Devise an Effective Debt Payment Program

Debt Payment Program

You are an anomaly if you don’t have any debt in todays buy now pay later culture. That’s a club that most can only dream to be a member of.  We all want to get out of debt.  On the assumption you follow some basic common sense principles the great news is that it is more than achievable.  Below are a few methods to instigate a debt management programme and regain financial freedom.

Of course… you don’t have to enter into a debt management programme should you not wish to. The simple fact is you could accomplish what these programmes offer to do for you by yourself! Having said that it can be difficult to communicate with some creditors whilst having to work a full time job, look after the family or do both! The added stress of dealing with creditors can be a step too far for many people in financial difficulties. Especially when the pressure starts to mount.  (more…)

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The First Friendly Family Helping to Rebalance our Debt Based Culture

First Friendly

First Friendly think differently. We’re dedicated to helping you by providing professional debt and credit advice when you’re most in need of guidance through the financial minefield.

We know it’s not easy when your debts begin to spiral out of control or you face missing repayments to your creditors. Times are hard and we understand this. To that end we’re here to offer you the right impartial advice through our dedicated money management professionals. We have a very simple method to do this… we listen.

Unlike some other organisations we are entirely transparent in our business model. We don’t believe in hiding our fees or mis-advising you just to get your business. If we can’t put you in a better position we will tell you. We will advise you impartially and do our utmost to help first.

If you’ve never dealt with a debt management company before we understand that it can be intimidating. It doesn’t have to be, we’re here to guide you with a friendly hand through the whole process.

You can learn a little more about our ethos below and if you feel that you would like our help then you can contact us via the form or telephone number at the top right, we look forward to hearing from you.

Philosophy
First Friendly’s philosophy is clearly defined in our mission statement “First Friendly promises to help you and your family choose life over debt through transparent advice, education and continued support on all aspects of financial management” First Friendly’s ultimate objective is to rebalance the consumer debt based culture to levels that are affordable within the United Kingdom.

Motives
We recognise the financial, economic, social structures we were once accustomed to, have been damaged due to our debt based culture and as a result this has caused some very real problems for many families and individuals throughout the UK. First Friendly promises to help balance the books by promoting our “Live within your means campaign” Please see our 22 step practical guide on how to do this and would welcome any additional ideas you may have.

Vision
Our vision for the future sees us becoming one of the leading centres of excellence on all aspects of personal finance and money management. With the launch of First Friendly Training & Education, we envision giving vital “real world” money management skills to the younger generation who will soon be the bedrock of the UK. We want to ensure they are given the best opportunity in life and more importantly are prepared for a competitive and connected world.

Ethics
We have identified a real need in today’s business world on the part of ethics. To that end we promise to ensure that ethics are placed at the heart of our organisation. First Friendly aims to support our clients by ensuring we have the right staff from the outset. We only recruit those who understand the importance of exceptional customer service.

Culture
Our First Friendly culture is based more on listening; understanding what problems matter most to you and then trying to solve those problems to the best of our ability. Our people are trained to see issues from your point of view, be trustworthy, transparent and reliable with everything we do.

Get Debt Help Now

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22 Ways To Fight Debt

Debt Tips

We understand you are in a  financial war! One of the first places to start when battling your debts is to cut down on your expenses and outgoings.
Below you’ll find a list of 22 ways to help you do this. Whilst some of the steps do seem obvious they can be difficult to follow through especially living through a consumer led society!

1. Live below your means

2. Don’t spend to impress

3. Wealth is not measured in material objects

4. Live a comfortable life not a wasteful one

5. A penny saved is a penny earned

6. Redefine your definition of wealth

7. Borrow and share everybody wins!

8. Avoid the shopping centres

9. Limit your intake of advertising its bad for your wallet

10. Buy with cash

11. Find a better deal and save the difference

12. Adhere to a long term investment strategy

13. Curb your consumerism

14. Stay healthy, medical problems are expensive

15. Stay in and relax

16. Gradually prepare yourself for a rainy day

17. Stop competing in fact forget about the Jones altogether

18. Get out of the easy street mentality

19. Avoid impulse buying, buy things you truly need

20. Time is money, properly manage your finances

21. Find ways to give without spending

22. Never pay retail

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Debt Assistance

From our experience as professionals we have found the main issues our customers face are…

1. Too much debt
2. Threatening phone calls
3. Threatening legal letters and demands from creditors and solicitors
4. Statutory Demands
5. County Court Judgements, or threats of
6. Charging Orders
7. Attachment to Earnings
8. Insolvency Proceedings
9. Bankruptcy Threats
10. Default Letters
11. Arrears Notification
12. Bank Charges
13. Bailiffs threats in person, over the phone or by letter
14. Constant harassment
15. Constant phone calls that are intrusive sometimes at work
17. Loss of income
18. Loss of job
19. Underemployment
20. Sickness then falling behind with your debts
21. Relationship Breakdown
22. Family breakdown
23. Marital breakdown
24. Health issues directly or indirectly
25. Budgeting problems
26. Having to work too hard just to pay the bills
27. Paying debts at the expense of living (do you feel you are having to live off tinned beans to pay your debts)
28. Not seeing enough of the family or friends due to being forced into work to pay debts
29. Not seeing children or loved ones or having the ability to financially support them
30. No financial direction
31. Lack of sleep
32. Mental anxiety
33. Repossession

If you feel you have fallen off the edge of a cliff and your financial problems are starting to spiral out of control, please give one of our professional debt councillors a call. They are trained to listen in an empathetic way and help you plan a way out of the trouble you feel you may be under.

Get Debt Help Now

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The Definitive Guide to IVAs

The Definitive Guide to IVAs

What is an IVA?

Good question! IVA stands for “Individual Voluntary Arrangement” and it is actually a legal process introduced as part of the “1986 Insolvency Act”.

It allows a person struggling with debt the opportunity to make a formal proposal to their creditors in order to clear their debt.

The purpose of an IVA proposal is to demonstrate to creditors that it would be of greater benefit to themselves and the debtor, in comparison to the debtor being made bankrupt.

A creditors meeting is held and if the proposals being made are accepted by the required majority of creditors then they become legally binding on all creditors notified of the proposal. Once accepted, creditors have no alternative but to stop any further interest and charges accruing on the outstanding debts. If you qualify for an IVA (call 0845 862 0182 to find out) this means…

  • You’re GUARANTEED to be debt-free after the set term of your plan which in most cases will be 60 months.
  • It wipes off a substantial amount of unsecured debt
  • It allows one affordable monthly payment
  • All interest FROZEN and charges STOPPED
  • Tenants & Homeowners are able to apply
  • It relieves pressure and you regain control of your LIFE

Upon the successful completion of the IVA the debtor will be considered debt free even though they may not have actually paid off all of their debts in full.

Any outstanding balances are written off (known as a “composition of debts”) and the debtor is then free to make a fresh financial start.

Because of the costs involved, it is only practical for people whose debts exceed £15,000. If your total debts are less than this, the options for you will include:

  • A consolidation loan
  • A re-mortgage
  • A debt management programme
  • Bankruptcy

Each of these options has different implications. For a free consultation on the best way forward in your own individual circumstances, (call 0845 862 0182 now).

Will I lose my house?

No. But if you have equity in your house then this will be taken into account at some time during the arrangement (usually at the end).

If there is a joint owner of the property and this person is not party to the debts in the arrangement then their share of the equity does not have to be included in any offer to creditors.

Can I stay in business?

The Good News is: “Yes”. Unlike being declared bankrupt, there’s no limit on your business activities.

I am a professional person-will it affect my position?

Normally, it won’t. People from all walks of life are eligible to enter into an IVA with their creditors without prejudicing their employment.

Will it become public knowledge?

No, it is very confidential. Only your creditors will be aware of your position.

In fact even your spouse needn’t know (although we would normally advise you to tell them and so clear the air: It can be very hard living with a secret like this).

How long does an IVA last?

An IVA normally lasts for five years but this time can be adjusted to suit your individual circumstances.

Which creditors can be included in an IVA?

Creditors that can be included are:

  • Banks
  • Finance companies
  • Credit, store and charge card companies
  • HM Customs and Excise (VAT)
  • Inland Revenue
  • Student loans

However, you cannot include your mortgage, hire purchase, fines, debts incurred through fraud, maintenance/child support arrears.

Can I enter into an IVA if I have already received a Statutory Demand?

Yes, if the Official Receiver considers that an IVA is more appropriate.

Can I obtain an IVA if a Bankruptcy Order has been made against me?

Yes. It is possible to annul a bankruptcy in favour of an IVA.

What happens if I don’t keep up the payments on my IVA?

If you default on your payments, the supervisor of an IVA can initiate bankruptcy proceedings against you.

What happens once I finish paying my IVA?

At the end of the process the Insolvency Practitioner will issue you with a ‘Statement of Completion‘, typically within 3 months of the final payment. The Insolvency Practitioner will also send a copy of this to the Insolvency Service so that they can amend their records. Then you’re home-free.

Can I enter an IVA if I already have CCJs against me?

You are not prohibited from entering into an IVA if you have County Court Judgment’s against you so yes, you can.

Does it make a difference if I am a homeowner?

It makes no difference whether you are a tenant or homeowner or if you are still living with your parents. However equity in a property will need to be disclosed.

Do I have to tell my partner?

You do not have to tell your partner if you are entering into an IVA but it is more realistic to think they will probably find out at some stage. Homeowners with joint mortgages will need to disclose details to their partners in case of a future re-mortgage

Does an IVA cover all of my debts?

An IVA can only cover your unsecured debts and arrears.

What is the difference between a “secured” and “unsecured” debt?

A secured debt is a debt secured against an asset that you own. Typical secured debts will be a mortgage, a secured loan, a car loan, etc.

An unsecured loan is any loan not secured on an asset, such as a bank overdraft, a personal loan, a credit card, store card, etc.

Here’s the final part of our guide. Please feel free to follow the feedback instructions at the bottom of the page (it’ll help us make our service even better in the future).

Do creditors have to accept an IVA?

The decision to accept or reject an IVA is made by your creditors at a creditors meeting. You need to have 75% of the value of those that vote accept the offer being made for the IVA to go ahead. If this figure is not achieved then the IVA will fail.

Can an individual creditor refuse to accept an IVA?

Yes, but it will only have an adverse effect if that creditor has more than 25% of the value of those creditors voting at the creditors meeting. If they do not then they become bound by the majority vote and have to accept the arrangement by law.

Will the IVA prevent my creditors taking further recovery action?

Yes. Once the IVA is in place, you are protected from further recovery action by your unsecured creditors.

What if my circumstances change?

If you are unable to maintain repayments because of changed circumstances, your supervisor in the IVA can request a variation to reflect your new circumstances. Likewise if you have a windfall you will be obliged to tell your supervisor.

Can I cancel the IVA once it is set up?

No. An IVA is a legal process and, once it is set up, you cannot just cancel it if you change your mind.

What happens if I just stop paying into the IVA?

If you fail to keep to the arrangement, your supervisor in the IVA has the right to file for your bankruptcy. So – keep up the payments!

How long does it take to set up an IVA?

It can take up to 8 weeks to set it up but that’s dependant on how quickly all the information can be provided.

What happens if the IVA is not approved?

You should still be eligible for an informal debt-management programme. We could still reduce your monthly payments to a more affordable level and we can usually get the interest frozen or reduced.

That’s it!! You now know everything you need to know about IVAs.

If you think this may be the right course of action for you, we are here to help.

Call us Now in complete confidentiality on 0845 862 0182.

“First Friendly promises to help you and your family choose life over debt through transparent advice, education and continued support on all aspects of financial management”

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The Definitive Guide to Bankruptcy


What is bankruptcy?

Bankruptcy is one way of dealing with debts you cannot pay. The bankruptcy proceedings:

  • free you from overwhelming debts so you can make a fresh start, subject to some restrictions; and
  • make sure your assets are shared out fairly among your creditors.

Anyone can go bankrupt, including individual members of a partnership. There are different insolvency procedures for dealing with companies and for partnerships themselves.

How are you made Bankrupt?

A court makes a bankruptcy order only after a bankruptcy petition has been presented. It is usually presented either:

  • by yourself (debtor’s petition); or
  • by one or more creditors who are owed at least £750 by you and that amount is unsecured (creditor’s petition).

A bankruptcy order can still be made even if you refuse to acknowledge the proceedings or refuse to agree to them. You should therefore co-operate fully once the bankruptcy proceedings have begun. If you dispute the creditor’s claim, you should try and reach a settlement before the bankruptcy petition is due to be heard. Trying to do so after the bankruptcy order has been made is both difficult and expensive.

Where is the Bankruptcy Order Made?

Bankruptcy petitions are usually presented at the High Court in London or at a county court near to where you trade or live. A petition can be presented against you even if you are not present in England or Wales at that time. This can happen when you normally live in, or within the previous 3 years have had residential or business connections with, England or Wales.

If you now normally live or work in another EU country (apart from Denmark) it is unlikely that you can be made bankrupt in England or Wales, even if you have had residential or business connections here within the previous 3 years. If this applies to you, you may wish to seek separate legal advice.

Sometimes government departments start bankruptcy proceedings in the High Court in London or in one of the District Registries. If you did not trade or do not live in the London area, your case will usually be transferred to the appropriate local county court and, if a bankruptcy order is made, it will be dealt with by the local official receiver.

Once the bankruptcy order has been made the official receiver will give notice of the order in the ‘London Gazette’, which is an official publication that contains legal notices. In addition, the official receiver has discretion to advertise the order in any other way, if he or she thinks it is appropriate to do so.

Who will deal with your case?

a. The Official Receiver

An official receiver is appointed by the Secretary of State and is an officer of the court. The official receiver has responsibility for administering your bankruptcy and protecting your assets from the date of the bankruptcy order. He or she will also act as trustee of your bankruptcy estate unless an insolvency practitioner is appointed.

The official receiver is also responsible for looking into your financial affairs for the period before and during your bankruptcy. He or she may report to the court and has to report to your creditors. The official receiver must also report any matters which indicate that you may have committed criminal offences in connection with your bankruptcy or that your behaviour has been dishonest or you have been in some way to blame for your bankruptcy.

The official receiver will give notice of the bankruptcy order to courts, sheriffs, bailiffs, HM Revenue and Customs, the Land Registry and any relevant professional bodies. Enquiries will also be made of banks; building societies; mortgage, pension and insurance companies; solicitors, landlords and any other persons or organisations who may be able to provide details of any assets or liabilities that you have, or have had, an interest in (either on your own or jointly with others). Third parties will also be asked about any other matters relating to your bankruptcy.

b. An Insolvency Practitioner

Insolvency practitioners are individuals who specialise in insolvency work. An insolvency practitioner, who must be authorised by either the Department for Business Enterprise and Regulatory Refom (BERR) or the appropriate professional body, can be appointed trustee instead of the official receiver. He or she is then responsible for disposing of your assets and making payments to your creditors.

If you wish to complain about the professional conduct of a private sector insolvency practitioner trustee (or liquidator), you should write to his or her licensing body (Recognised Professional Body or RPB).

What are your duties as a bankrupt?

When a bankruptcy order has been made, you must:

  • comply with the official receiver’s request to provide information about your financial affairs. The official receiver may request that you attend at his or her office for an interview – the court will give you the address of the official receiver. (Note: usually before the interview, you will be sent or given a questionnaire which you should fill in as fully and accurately as possible, or you can fill in this form online at www.insolvency.gov.uk in ‘Complete your forms online’.) If the official receiver does not ask that you attend at the office for an interview, you will be sent a letter which will set out what is required of you. Again it is likely that you will be asked to complete a questionnaire. You should note that in either circumstance, any questionnaire completed before the bankruptcy order, supplied to you by an adviser or another third party, will not be acceptable;
  • give the official receiver a full list of your assets and details of what you owe and to whom (your creditors);
  • look after and then hand over your assets to the official receiver together with all your books, records, bank statements, insurance policies and other papers relating to your property and financial affairs;
  • tell your trustee about assets and increases in income you obtain during your bankruptcy. (Note: by law you must inform your trustee of any property which becomes yours during the bankruptcy. Such property includes lump sum cash payments that you may receive, for example redundancy payments, property or money left in a will);
  • stop using your bank, building society, credit card and similar accounts straightaway;
  • not obtain credit of £500 or more from any person without first disclosing the fact that you are bankrupt;
  • not make payments direct to your creditors.

You may also have to go to court and explain why you are in debt. If you do not co-operate, you could be arrested. Your books and papers will normally be destroyed after your trustee has finished with them. However, you can have them back, provided they have not already been destroyed, if the court annuls your bankruptcy.

How will bankruptcy affect you?

a. In relation to your creditors

If you are made bankrupt, you must not make payments direct to creditors. Creditors to whom you owe money when you are made bankrupt make a claim to your trustee (that is, either the official receiver or an insolvency practitioner). They should not ask you directly for payment; if you receive any requests, pass them immediately to your trustee to deal with and tell the creditor that you are bankrupt. There are some very limited exceptions to this non-payment rule.

The main ones are:

  • secured creditors, such as creditors who have a mortgage or charge on your home Note: If mortgage payments are not made, the lender may sell your home.

  • non-provable debts, such as court fines and other obligations arising under an order made in family proceedings or under a maintenance assessment made under the Child Support Act 1991. Non-provable debts are not included in the bankruptcy proceedings and you are still responsible for paying off such debts; and
  • benefit overpayments, where the benefit provider can recover any benefit overpayments from any further benefits you receive until you are discharged, when you will be released from these debts.
  • Student loans

Suppliers of services to your home (gas, electricity, water and telephone) may not demand from you payment of bills in your name which are unpaid at the date of the bankruptcy order. But they may ask you for a deposit towards payment for further supplies or could arrange for the accounts to be transferred into the name of your spouse or partner. You must pay continuing commitments such as rent (if you rent your home), together with any debts you incur after the bankruptcy.

b. Payment to creditors

The official receiver will tell your creditors that you are bankrupt. He or she may either act as the trustee or may arrange a meeting of creditors for them to choose an insolvency practitioner to be the trustee. This happens if you appear to have significant assets. You may have to go to this (or any other) meeting of your creditors.

The trustee will tell the creditors how much money (if any) will be shared out in the bankruptcy. Creditors then have to make their formal claims. The costs of the bankruptcy proceedings are paid first from the money that is available. The costs include fees that the official receiver or the insolvency practitioner charge for administering your case.

At least part of the claims from your employees (if any) may be preferential and are paid next, along with any other preferential debts. Finally, other creditors are paid, together with interest on all debts, as far as there are funds available from the sale of your assets. If there is a surplus, it will be returned to you. You would then be able to apply to the court to have your bankruptcy ‘annulled’ (cancelled).

If your trustee makes a payment to your creditors, they may place an advertisement about your bankruptcy in a newspaper asking creditors to submit their claims. Depending on how long it takes your trustee to deal with your assets, this advertisement may appear several years after the bankruptcy order.

c. Your assets

You will no longer control your assets.

The following items must be disclosed to the official receiver, who will then decide whether you can keep them:

  • tools, books, vehicles and other items of equipment which you need to use personally in your employment, business or vocation;
  • clothing, bedding, furniture, household equipment and other basic items you and your family need in the home.

You can keep the above items unless their individual value is more than the cost of a reasonable replacement.

The official receiver/trustee will take control of all your other assets on the making of the bankruptcy order. He or she, or any insolvency practitioner who is appointed as trustee, will dispose of them and use the money to pay the fees, costs and expenses of the bankruptcy and then your creditors. If appointed, the insolvency practitioner’s fees for acting as trustee are also paid from the money raised by selling your assets.

The trustee may apply to the court for an order restoring property to him or her if you disposed of it in a way which was unfair to your creditors (for example, if before bankruptcy you had transferred property to a relative for less than its worth). The trustee may claim property which you obtain or which passes to you (for example, under a will) while you are bankrupt.

A student loan made before or after the start of a student’s bankruptcy is not regarded as an asset that the trustee may claim, if a balance of the loan remains payable.

If you have made a claim against another person through court proceedings, or you think you may have a claim (a right of action) against another person, the claim may be an asset in the bankruptcy.

d. What happens to your home?

If you own your home, whether freehold or leasehold, solely or jointly, mortgaged or otherwise, your interest in the home will form part of your estate which will be dealt with by your trustee. The home may have to be sold to go towards paying your debts.

If your husband, wife or children are living with you, it may be possible for the sale of the property to be put off until after the end of the first year of your bankruptcy. This gives time for other housing arrangements to be made. Your husband, wife, partner, a relative or friend may be able to buy your interest in your home from the trustee. This may be so even if that interest is very small, worth nothing or you owe more on the house than it is currently worth. Such a purchase would prevent a sale of the property by the trustee at a future date. Your spouse or any other interested party should be encouraged to take legal advice about the home as soon as possible.

If the trustee cannot, for the time being, sell your home, he or she may obtain a charging order on your interest in it, but only if that interest is worth more than £1,000. If a charging order is obtained, your interest in the property will be returned to you, but the legal charge over your interest will remain. The amount covered by the legal charge will be the total value of your interest in the property and this sum must be paid from your share of the proceeds when you sell the property.

Until your interest in the home is sold, or until the trustee obtains a charging order over it, that interest will continue to belong to the trustee but only for a certain period, usually 3 years, and will include any increase in its value. Therefore, the benefit of any increase in value will go to the trustee to pay your debts, even if the home is sold some time after you have been discharged from bankruptcy: the increase in the value will not be yours.

If, after a certain time, usually 3 years, your trustee has not sold or obtained a charge over your interest in the property, or applied for an order of possession or obtained a charging order against the property, or you have not come to any arrangement with your trustee about that interest, it may be returned to you.

e. Your pension

A trustee cannot usually claim a pension as an asset if your bankruptcy petition was presented on or after 29 May 2000, as long as the pension scheme has been approved by HM Revenue and Customs.

For petitions presented before 29 May 2000, trustees can claim some kinds of pensions. A separate leaflet called “What will happen to my pension?” is available from your local official receiver’s office or The Insolvency Service Publications Order Line.

If you are receiving a pension or become entitled to do so before you are discharged, the pension is included as income for the purposes of an income payments order (IPO)

f. Your Life Assurance policy

Generally, your trustee will be able to claim any interest that you have in a life assurance policy. The trustee may be entitled to sell or surrender the policy and collect any proceeds on behalf of your creditors. If the life assurance policy is held in joint names, for instance with your husband or wife, that other person is likely to have an interest in the policy and should contact the trustee immediately to discuss how their interest in the policy should be dealt with.

You may want the policy to be kept going. Ask your trustee: it may be possible for your interest to be transferred for an amount equivalent to the present value of that interest. If the life assurance policy has been legally charged to any person, for instance an endowment policy used as security for the mortgage on your home, the rights of the secured creditor will not be affected by the making of the bankruptcy order. But any remaining value in the policy may belong to your trustee.

g. Work-related registrations, licences and permissions

Any registration, licence or permission you hold in connection with your work or trade might be affected by the making of the bankruptcy order. You should inform the person who issued the registration or authority of your bankruptcy to establish if it will remain in force or will be cancelled or withdrawn. Any value attaching to these items may belong to the trustee. In considering this issue you should disregard items of a personal nature such as a driving licence.

h. Your business

If you are self-employed, your business is normally closed down and any employees are dismissed. Any business assets will be claimed by the trustee unless they are exempt and you will have to give the official receiver all your accounting records. You are still responsible for completing all tax and VAT returns.

Your employees may be able to make a claim to the National Insurance Fund for outstanding wages and holiday pay, payment in lieu of notice, and redundancy. Employees can claim in the bankruptcy for any money owed that is not paid by the National Insurance Fund.

For further details, you should contact the Redundancy Payments Service on 0845 145 0004.

There is nothing to prevent a bankrupt from being self-employed. So you can start to trade again, subject to certain restrictions. You will be responsible for keeping accounting records for this business and for dealing with the tax and VAT requirements for the new business. You will need to register again for VAT if you meet the registration requirements. You should not continue to use your pre-bankruptcy VAT registration number.

i. Your wages

Your trustee may apply to court for an income payments order (IPO), which requires you to make contributions towards the bankruptcy debts from your income. The court will not make an IPO if it would leave you without enough income to meet the reasonable domestic needs of you and your family. If you have an increase or decrease in income, the IPO can be changed.

IPO payments continue for a maximum of 3 years from the date the order is made by the court and may continue after you have been discharged from your bankruptcy. Or you may enter into a written agreement with your trustee, called an income payments agreement (IPA), to pay a certain amount of your income to the trustee for an agreed period, which cannot be longer than 3 years. There are no fixed guidelines on IPOs or IPAs – each case is assessed individually.

What are the restrictions on a bankrupt?

The following are criminal offences for an undischarged bankrupt:

  • obtaining credit of £500 or more either alone or jointly with any another person without disclosing your bankruptcy. (Note: this is not just borrowing money – it includes your getting credit as a result of a statement or conduct which is designed to get credit, even though you have not made a specific agreement for it. For example, ordering goods without asking for credit and then failing to pay for them when they are delivered);
  • carrying on business (directly or indirectly) in a different name from that in which you were made bankrupt, without telling all those with whom you do business the name in which you were made bankrupt;
  • being concerned (directly or indirectly) in promoting, forming or managing a limited company, or acting as a company director, without the court’s permission, whether formally appointed as a director or not.

You may not hold certain public offices. You may not hold office as a trustee of a charity or a pension fund.

After the bankruptcy order, you may open a new bank or building society account but you should tell them you are bankrupt; they may impose conditions and limitations. You should ensure you do not obtain overdraft facilities without informing the bank that you are bankrupt, or write cheques which are likely to be dishonoured. Tell your trustee about any money that you have in the account which is more than you need for your reasonable living expenses. Your trustee can claim the surplus amounts to pay your creditors.

Becoming free from bankruptcy

a. How long does bankruptcy last?

If you were made bankrupt on or after 1 April 2004

You will be automatically freed from bankruptcy (known as “discharged”) after a maximum of 12 months. This period may be shorter if the official receiver concludes his enquiries into your affairs and files a notice in court. You will also become free from bankruptcy immediately if the court annuls (cancels) the bankruptcy order; this would normally happen when your debts and the fees and expenses of the bankruptcy proceedings have been paid in full or the bankruptcy order should not have been made.

On the other hand, if you have not carried out your duties under the bankruptcy proceedings, the official receiver or your trustee may apply to the court for your discharge to be postponed. If the court agrees, your bankruptcy will only end when the suspension has been lifted and the time remaining on your bankruptcy period has run. If your discharge has been suspended (stopped) prior to 1 April 2004, you should contact the official receiver for information about how and when you may be discharged from bankruptcy.

b. Debts

Discharge releases you from most of the debts you owed at the date of the bankruptcy order. Exceptions include debts arising from fraud and any claims which cannot be made in the bankruptcy itself (non-provable debts).You will only be released from a liability to pay damages for personal injuries to any person if the court thinks fit.

When you are discharged you can borrow money or carry on business without the restrictions previously referred to. You can act as a limited company director unless you are disqualified from doing so as a result of a separate order arising out of your involvement with a company.

c. Assets you owned or obtained before your discharge

When you are discharged there may still be assets that you owned, either when your bankruptcy began, or which you obtained before your discharge, which the trustee has not yet dealt with. Examples of these may be the interest in your home, an assurance policy or an inheritance. These assets are still controlled by the trustee who can deal with them at any time in the future. This may not be for a number of years after your discharge. Generally, these assets do not return to you.

With some assets – such as your home and some types of assurance policy – your spouse, a partner, a relative or friend may want to buy your interest. He or she should get in touch with the trustee straightaway to find out how much they would have to pay.

You must tell the official receiver about assets you obtain after the trustee has finished dealing with your case but before you are discharged. These assets could be claimed to pay your creditors. You have a duty to continue to assist your trustee after you have been discharged.

d. Assets you obtain after your discharge

Usually you may keep all assets you acquire after your discharge.

Bankruptcy restrictions orders and undertakings

If, during the enquiries into your affairs, the official receiver decides that you have been dishonest either before or during the bankruptcy or that you are otherwise to blame for your position, they may apply to the court for a bankruptcy restrictions order. The court may make an order against you for between 2 and 15 years and this order will mean that you continue to be subject to the restrictions of bankruptcy. You may give a bankruptcy restrictions undertaking which will have the same effect as an order, but will mean that the matter does not go to court.

Debts incurred after you have been made bankrupt

Bankruptcy deals with your debts at the date of the bankruptcy order. After that date you should manage your finances more carefully. If you incur new debts this could result in:

  • a further bankruptcy order;
  • prosecution if, when you incurred the debts, you did not disclose that you were bankrupt.

Alternatives to bankruptcy

It may be better for both you and your creditors to use an alternative procedure instead of bankruptcy.

Where to go for help and advice

Please give the team at First Friendly Money Management a call on 0845 862 0182 for further information and advice.

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Our Transparent Fee Policy

No Hidden Fees

In line with our ethical policy we want to be open and transparent about our fees.

Should a First Friendly Money Management Plan be a suitable solution for you, our Initial Set up Fee will never be more than the first month’s Gross Disposable Income. The Initial Set up Fee is the cost associated with setting up the plan for you.

Example for illustration purposes only

After calculating your Income and Expenditure using guidelines set by the Money Advice Trust we find the monthly payment you can afford to pay your creditors is £150.00 then this is classed as your Initial Set up Fee.

We would require an additional token payment being made to your creditors so that you never go a full month without making a payment.  This means your creditors get paid immeditaley and are more likely to accept First Friendly’s offer of payments thereby decreasing the level of pressure they are placing you under. It is important you understand that this can never be guaranteed. Your advisor will be happy to discuss this in more detail.

Our Monthly Management Fee is currently 15%  or a minimum of £20.00 which ever is the greater. This means that we would charge you an additional £22.50 (15% of £150.00) for managing the plan each month on your behalf. The balance (£127.50) would be proportionately paid to your creditors.

Subsequent payments made to your creditors will be set up by Standing Order and will remain in place for the duration of the plan. A regular assessment will be held with your dedicated Personal Money Manager.

We understand the importance of ensuring your debts are paid off as quickly as possible but at the same time ensure we help to maintain your standard of living.

First Friendly is currently one of the lowest fee charging companies in the UK and we will continue to assess our charging structure in line with treating customers fairly.

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Debt News

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Complaints Procedure

The team at First Friendly Money Management is committed to offering a professional service and to that end we take complaints very seriously. We have in place procedures which we operate to try to resolve any issues that may arise. This procedure is aimed at resolving complaints quickly and satisfactorily and further improving the quality of our service.

What our process covers

Our procedure covers complaints which you might wish to make with regards to the services we provide, in particular, the attitude in which we have dealt with your Creditors and the information we have provided to you about our dealings on your behalf.

How to complain

If you are unsatisfied with the work we have undertaken, you should in the first instance discuss the situation with your Senior Adviser or Personal Money Manager as the first port of call.  Should you be dissatisfied with the explanation he or she provides to you then your complaint will be referred to the company’s Compliance Department.  Written complaints should be addressed to the Compliance Department, First Friendly Money Management, The Old Bank of England, 82 King Street, Manchester, M2 4WQ.

How we will respond to your complaint

The Compliance Department will consider your complaint.  We may need to contact you for further information in order to better understand your position.

We will ensure a full investigation takes place with your Senior Adviser and/or Personal Money Manager where appropriate.  Once all the information has been considered you will be contacted further to confirm whether the company accepts some or all of the liability.  Where applicable, you will be advised of what steps the company will take to put right the complaint and ensure that the same problem does not happen again.

The company aims to resolve all complaints within 14 working days although where more detailed investigation is required the process may take longer. You will be informed as to the time scale involved.

Financial Ombudsman Service

If you are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service, details of which will be provided at that time

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Insolvency Terms – What do they mean?


Annulment

Cancellation.

Assets

Anything that belongs to you that may be used to pay your debts.

Bankruptcy order

A court order making you bankrupt.

Bankruptcy restrictions order or undertaking

A procedure whereby you may have a court order made against you or give an undertaking which will mean that bankruptcy restrictions continue to apply for a period of between 2 to 15 years.

Bankruptcy petition

A request made (by you as the debtor or by a creditor) to the court for you to be made bankrupt and giving the reasons why.

Charging order

An order made by the court which gives the trustee a legal charge on your interest in your home. This continues even after you are discharged from bankruptcy.

Creditor

Someone to whom you owe money.

Debts

Money you owe.

Discharge

Freed from bankruptcy

Estate

Your assets or property which your trustee can deal with to pay your creditors.

Income payments agreement

You may enter into a written agreement with your trustee to pay him or her part of your wages, salary or other income for an agreed period.

Income payments order

The court may order you to pay part of your wages, salary or other income to the trustee if your income is more than you or your family need to live on.

Insolvency practitioner

An authorised person who specialises in insolvency, usually an accountant or solicitor. They are authorised either by the Secretary of State or by one of a number of recognised professional bodies.

Interest

A right to, or share in, a property.

Legal charge

A form of security (e.g. a mortgage) to ensure payment of a debt.

Petition

See “Bankruptcy petition”.

Preferential creditor

A creditor in bankruptcy proceedings who is entitled to receive certain payments in priority to other unsecured creditors. These creditors include occupational pension schemes and employees.

Proxy

Instead of attending a meeting, a person can appoint someone to go and vote in their place – a ‘proxy’.

Public examination

The court may order that a bankrupt be questioned in open court about his or her affairs, dealings and property.

Trustee

The trustee in bankruptcy is either the official receiver or an insolvency practitioner who takes control of your assets. The trustee’s main duties are to sell these assets and share the money out among the creditors.

Unsecured creditor

A creditor who does not hold security (such as a mortgage) for money owed. Some unsecured creditors may also be preferential creditors.

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Choosing The Right Debt Management Company

Debt Management Company

Choosing the right debt management company is not as straight forward as it may seem. You are after all trusting this company with your financial future, so it’s vitally important to have confidence in the company you choose. Here are ten questions to ask potential debt management companies.

1. What is your experience as a debt management company? Ask all prospective debt management companies how long they have been practicing. You may also want to ask the particular advisor where they worked prior to the company they’re presently with.

2. What are your qualifications and certifications? “debt management” can have more than one meaning. To help define what a debt management company can do for you, ask them what types of certifications or registrations they have.

3. What services do you offer? The available services will depend largely on their certifications and licenses.

4. What is your approach or philosophy to debt management? Debt management advisors are individuals with their own experiences, viewpoints and personality. While there will be some similarities in their educational backgrounds, as individuals they will bring different approaches to how they advise their clients. It’s important that their approach matches your goals and your personality and style.

One great way to broach the subject is to ask what types of clients they typically work with. If these clients mirror your own goals and lifestyle, it may be a good match.

5. Who else from your company will I be working with? Depending on the type of company the advisor works for, they may have other people on your account. If
this is the case, you may want to meet with those other people to make sure it’s a good match. And if your advisor uses outside professionals, like a lawyer, you may want to touch base with them too.

6. How much do you charge for your services? A debt management company should be able to provide you with a reliable estimate of how much they charge for their services.

7. How are you compensated? The way that you pay your debt management company should always be clear and it’s important to get all agreements in writing.

8. Have you ever been disciplined for unethical or unlawful behaviour? Seems like a harsh question, right? Well, after the past few years and all the reports of advisors and planners gone awry, it’s important to make sure you’re hiring someone with ethics and integrity. And a reputable debt management company will have no problem answering this question.

If you’re uncomfortable asking, you can check with the various supervisory entities that govern the behaviour of individuals in the financial services industry.

9. Can I get this in writing? Most debt management companies will already be drawing up an agreement. If you have to ask, then it may be a red flag. At a minimum, the agreement will outline how they will be compensated and whether they will act as a fiduciary with your account.

10. What is the review process? Find out how you’re communicated with, how often you can expect a review and what their general policies and procedures are. Make sure you’re comfortable with them.

Selecting a debt management company is an important decision; you want to be comfortable with your decision. Take the time to thoroughly screen your potential candidates and make sure you’re happy with your choice.

First Friendly are a transparent and open debt management company here to help you with your debt. For more information and to ask those questions please contact our short form at the top right.

Get Debt Help Now

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Don’t Let Debt Worries Destroy Your Family

Debt Management Company

Today’s families face many challenges, not the least of which are debt problems. In the current economic crisis money has become a stumbling block and a cornerstone of problems. But you don’t have to let this fact destroy your family life.

So, how does debt affect families? Many parents would like to think that they are doing a good job of keeping any money issues from their kids, but the truth is that kids are quite sensitive. Especially with smaller children, a change in the atmosphere around the home can affect the way that they feel and behave.

The lack of money is of course the major reason, but that breaks down into smaller parts. A divorce can lead to money problems. If one spouse was the primary breadwinner, the other spouse may have to reassess what skills they possess to get back to work. This is on top of the emotional roller coaster that often accompanies a parental split.

Loss of a job is what most families hit hard by the economic crisis have faced. Lack of funds has families deciding between warmth and a full belly, not only for themselves but their children. It can lead to stress which also exacerbates the financial situation.

It has also become all too common for families to split up for the sake of money. Typically, fathers leave to find work while mothers take care of home and family as best they can. Without familial support of any kind, people have ended up in shelters or on the street.

While this is a grim picture, there are some things that you can do right now, however small, to help your family buffet the effects of financial issues. One of the most important steps is to level with your children. Teenagers are old enough to understand what is going on. They can even be instrumental in helping find solutions.

Many parents shy away from this because they feel that they are burdening their kids. In fact, the opposite is true. It actually brings the family closer together when you share what is going on and work together to solve the problem. The older ones can help the younger kids understand budgetary changes you have to make in order to make ends meet.

Speaking of budgetary changes, creating a budget is one way to see where you are now and where you need to go. You can cut back on non-essential spending and put more money towards bills.

Utility companies can help you manage your bills with them. Participating in equal payment plans (EPP) means your bill is the same each month for easier budgeting.

Call credit companies before they begin to call you. They will be more willing to make payment arrangements with you then before any fees for non-payment are assessed.

Don’t fret when you are feeling the financial crunch. The effects will be felt by your family. Instead, work together as a unit to stay together and weather the money storm.

Get Debt Help Now

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