First Friendly think differently. We’re dedicated to helping you by providing professional debt and credit advice when you’re most in need of guidance through the financial minefield.

We know it’s not easy when your debts begin to spiral out of control or you face missing repayments to your creditors. Times are hard and we understand this. To that end we’re here to offer you the right impartial advice through our dedicated money management professionals. We have a very simple method to do this… we listen.

Unlike some other organisations we are entirely transparent in our business model. We don’t believe in hiding our fees or mis-advising you just to get your business. If we can’t put you in a better position we will tell you. We will advise you impartially and do our utmost to help first.

If you’ve never dealt with a debt management company before we understand that it can be intimidating. It doesn’t have to be, we’re here to guide you with a friendly hand through the whole process.

You can learn a little more about our ethos below and if you feel that you would like our help then you can contact us via the form or telephone number at the top right, we look forward to hearing from you.

Philosophy
First Friendly’s philosophy is clearly defined in our mission statement “First Friendly promises to help you and your family choose life over debt through transparent advice, education and continued support on all aspects of financial management” First Friendly’s ultimate objective is to rebalance the consumer debt based culture to levels that are affordable within the United Kingdom.

Motives
We recognise the financial, economic, social structures we were once accustomed to, have been damaged due to our debt based culture and as a result this has caused some very real problems for many families and individuals throughout the UK. First Friendly promises to help balance the books by promoting our “Live within your means campaign” Please see our 22 step practical guide on how to do this and would welcome any additional ideas you may have.

Vision
Our vision for the future sees us becoming one of the leading centres of excellence on all aspects of personal finance and money management. With the launch of First Friendly Training & Education, we envision giving vital “real world” money management skills to the younger generation who will soon be the bedrock of the UK. We want to ensure they are given the best opportunity in life and more importantly are prepared for a competitive and connected world.

Ethics
We have identified a real need in today’s business world on the part of ethics. To that end we promise to ensure that ethics are placed at the heart of our organisation. First Friendly aims to support our clients by ensuring we have the right staff from the outset. We only recruit those who understand the importance of exceptional customer service.

Culture
Our First Friendly culture is based more on listening; understanding what problems matter most to you and then trying to solve those problems to the best of our ability. Our people are trained to see issues from your point of view, be trustworthy, transparent and reliable with everything we do.